Full-time
www.computermuseumofamerica.org
The Computer Museum of America (CMoA) is accepting applications for a Visitor and Volunteer Services Manager.
We are looking for an outgoing person to welcome and provide visitors with exceptional customer service to the Museum and to manage admission, membership, and gift shop sales and transactions. The Visitor Services Manager will open the site, monitor visitor experience and safety, manage staff and volunteers, submit daily sales reports, and help on special program days as needed. In addition, this person will manage Museum volunteers by maintaining contact, training, and scheduling of current volunteers, and recruiting future volunteers.
Please note this job requires weekend and holiday hours, please do not apply if you cannot work weekends.
Ideally, this person will be interested in history, technology, education, and providing an excellent experience for visitors of all ages.
Essential Responsibilities:
Guest Services
Demonstrates exceptional customer service skills and responds to guest inquiries in a professional manner
Demonstrates a high level of enthusiasm, and self-motivation
Provides visitors with information in an informative, helpful and courteous manner
Operates Point of Sale (POS) system for sales transactions (admissions/gift shop), membership, group visits, donations, etc.
Performs POS drawer closure/reconciliation and runs daily POS reports
Participates in training activities to optimize customer service skills
Manages Gift Shop inventory (includes restocking and sales analysis)
Maintains clean and orderly admissions/gift shop area
Manages onsite staff and volunteers during Museum open hours
Helps coordinate scheduling and reservations for non-school group visits
Volunteer Support
Communicates regularly with volunteers
Cultivates new volunteers
Schedules volunteers for coverage during open hours and for a variety of Museum programs and events including docent shifts, demo schedules, private/group visits, special activities/events and more
Creates and maintains volunteer training information for new volunteers and periodic updates for current volunteers on new exhibits and artifacts
Other Duties
Posts museum hosted events in the event listings of various publications
Assists with special projects and event rental space tasks as assigned
Performs other duties as assigned
Qualifications:
Bachelor’s degree in Museum Studies or equivalent field
Two years of experience in museum or retail services
Should possess a willingness to work as part of a team
Must be a self-starter, show attention to detail, and possess excellent organizational skills
Point of Sale experience required
Computer skills including Microsoft Office preferred
Strong communication skills and the ability to work independently or as part of a team
Flexible availability, including weekends, occasional evenings, and holidays
Reliable and punctual attendance required
Credit and criminal background check required including drug test
Physical Requirements/Working Conditions:
Exert up to 35-50 pounds of force occasionally and/or up to 15 pounds frequently and a negligible amount of force constantly to move objects
More than 50% of a typical workday will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money and gift shop items
Hours per week:
40 hours per week including weekends and holidays
Job Type: Full-time
Salary: $16.00 – $19.00/hour (Annual: 33,280-39,520)
Work authorization:
United States (Required)
To apply, email a cover letter and resume to info@computermuseumofamerica.org with the subject line Visitor and Volunteer Services Manager
